These Terms and Conditions set out the agreement between Man With Van Lambeth and the customer for the provision of removal, delivery, transport, and related van-based services. By making a booking, the customer confirms that they have read, understood, and accepted these terms. These terms are intended to support a fair, safe, and clear service relationship for both parties, covering booking arrangements, payments, cancellations, liability, waste handling, and legal obligations. They apply to every man and van Lambeth service unless agreed otherwise in writing.

In these Terms, “we”, “us”, and “our” refer to the service provider, while “you” and “your” refer to the customer, client, or person making the booking. The scope of service may include loading, unloading, transport, single-item moves, small removals, furniture delivery, and associated labour, depending on the specific booking. All services are provided subject to vehicle availability, route suitability, item size, lawful access, and the information supplied by the customer at the time of booking.

These terms are designed for domestic and commercial customers using a van with man Lambeth solution. They should be read together with any written quotation, booking confirmation, or service notes issued before the job starts. If any part of these Terms is inconsistent with a specific written agreement, the written agreement will take priority to the extent of that inconsistency.

Booking Process

All bookings are subject to availability and acceptance by us. A booking request may be made by telephone, email, online form, or another agreed method. However, no service is confirmed until we issue a booking confirmation or expressly accept the order. Any estimate provided before confirmation is based on the information available at that time and may change if the circumstances differ on the day of the job.

When requesting a quote for a man with a van in Lambeth service, you must provide accurate and complete details, including the collection and delivery addresses, item descriptions, access conditions, parking restrictions, floor levels, lift availability, and whether there are any fragile, bulky, valuable, or hazardous items. If the information supplied is incomplete or inaccurate, we may revise the price, adjust the timing, or refuse to proceed if the service cannot be safely or lawfully completed.

The customer must ensure that someone authorised is present at the collection and delivery points, unless alternative arrangements have been agreed in advance. You are responsible for securing permissions for access, parking, loading bays, building entry, and any site-specific requirements. Where a permit, booking slot, or third-party approval is necessary, it remains your responsibility to arrange it unless we agree in writing to do so. Delays caused by missing permissions or restricted access may be charged as waiting time or additional labour.

We reserve the right to refuse transport of items that are illegal, dangerous, excessively heavy, poorly packed, or likely to cause damage to the vehicle, property, or other goods. If the customer fails to declare such items, we may terminate the service immediately without refund and may report the matter to the relevant authority if required by law. A booking for a man and van Lambeth service does not guarantee acceptance of all items listed by the customer.

Payments and Charges

Our charges may be based on hourly rates, fixed fees, mileage, labour, vehicle size, or a combination of these factors, depending on the service arranged. Unless otherwise stated, quotations are valid for a limited period and are subject to change if the scope of work changes. The final price may differ from the initial estimate where additional stops, extra waiting time, parking charges, stairs, difficult access, or unreported items are involved.

Payment terms will be confirmed before or at the time of booking. We may require a deposit, full advance payment, or payment on completion, depending on the nature of the service. For some man with van Lambeth bookings, card payment, bank transfer, or cash may be accepted, subject to prior arrangement and applicable verification. Any deposit paid is non-refundable except where we cancel the service without cause or where a refund is required by law.

Unless stated otherwise, all prices are exclusive of any applicable taxes, parking fees, congestion-related charges, tolls, storage costs, or third-party expenses. If we incur costs on your behalf, such as parking or waiting related to your instructions or access problems, you agree to reimburse those costs. Late payment may result in administrative charges and, where appropriate, statutory interest or recovery action. We may suspend or withhold services if payment is overdue or if there is a genuine dispute about authorisation.

Any quoted estimate for a van and man Lambeth job assumes normal loading conditions and reasonable access. If the actual work exceeds the estimated time or requires extra labour, an additional charge may apply. We will usually try to inform you before material costs increase, but if the circumstances arise during the service and immediate action is needed, we may continue to secure your goods and finalise the revised charge afterwards.

Cancellations, Rescheduling, and Waiting Time

You may cancel or reschedule a booking by giving reasonable notice. The amount of any cancellation charge may depend on how much notice is provided and whether we have already allocated staff, reserved a vehicle, or incurred costs. If you cancel shortly before the scheduled start time, a cancellation fee may apply to reflect lost time, administrative work, and any unrecoverable expenses.

If you are unable to proceed at the agreed time because you are not ready, because access is blocked, or because essential information was incorrect, we may treat this as a late cancellation or failed attendance and charge accordingly. We may also apply waiting time charges if our team arrives on site and is delayed by circumstances within your control. This includes delays caused by keys not being available, premises not being open, or items not being prepared for loading.

Where a delay is caused by traffic, weather, road closures, or other circumstances outside our control, we will act reasonably and keep disruption to a minimum. However, such delays do not automatically entitle you to compensation. If we must reschedule because of vehicle breakdown, staff illness, safety concerns, or another event beyond our control, we will try to offer an alternative slot or a refund of any sums paid for unperformed services.

Service Standards and Customer Responsibilities

We will carry out the service with reasonable care and skill, using suitable equipment and properly maintained vehicles where appropriate. The customer must ensure that items are packed securely unless packing has been specifically included in the service. Loose contents, poorly sealed boxes, unwrapped glass, or unstable furniture may be refused or moved only at your own risk if the condition of the item makes it unsafe.

You are responsible for declaring the approximate weight, size, and nature of all items, including anything that could be awkward to lift or assemble. Heavy items may require additional staff or special handling, and if this is not disclosed in advance the service may be delayed or repriced. For a man with a van in Lambeth service, our team may use reasonable judgment to decide how to lift, load, stack, and secure items to avoid damage.

We may refuse to move items that are prohibited by law, unsafe, contaminated, infested, or capable of causing harm. This includes, without limitation, explosive substances, gas cylinders, corrosive liquids, live animals, human remains, or waste requiring specialist treatment. If such items are discovered during loading, we may stop work immediately and charge for time already spent on site.

Where your service requires dismantling, reassembly, or the movement of appliances, you must ensure that items are disconnected, defrosted, drained, or prepared in line with manufacturer guidance. We are not responsible for damage caused by inherent defects, improper installation, inadequate packaging, or hidden weaknesses in furniture, fittings, or appliances. If you ask us to move items through restricted spaces, low ceilings, narrow staircases, or similar conditions, you accept the risk of minor scuffs or marks arising from normal handling unless caused by our negligence.

Liability and Limitations

We will take reasonable care of your belongings while they are in our possession, but liability is limited to losses caused by our proven negligence or breach of contract. We do not accept responsibility for pre-existing damage, concealed defects, poor packaging, or deterioration that occurs because of the nature of the item. Customers should inspect items before and after the move where possible and notify us promptly of any issue.

Nothing in these Terms excludes or limits liability for death or personal injury caused by negligence, fraud, fraudulent misrepresentation, or any other liability that cannot lawfully be limited under UK law. Subject to that, our total liability for any claim arising from a man with van Lambeth service will be limited to the lesser of the value of the affected item and the amount paid for the specific service giving rise to the claim, unless a higher limit has been agreed in writing.

We are not responsible for indirect or consequential loss, including loss of profit, loss of business, loss of opportunity, emotional distress, or missed deadlines, unless such loss results from matters for which liability cannot lawfully be excluded. If you require cover for high-value items, it is your responsibility to arrange appropriate insurance. Any insurance arranged by us, if offered, will be subject to its own terms, exclusions, and claim procedures.

Claims for damage or loss must be reported as soon as reasonably practicable and, where possible, before the team leaves the delivery location. You must provide evidence of the alleged damage, including photographs and a description of the item and incident. Failure to notify us promptly may affect our ability to investigate and may reduce or remove any entitlement to compensation, where permitted by law.

Waste Regulations and Disposal Rules

If the service includes removal of unwanted goods, packaging, or household waste, the customer must be clear about what is to be taken away and whether any item is recyclable, reusable, or subject to special handling. We do not operate as an unrestricted waste carrier. Any disposal activity will be carried out only in accordance with applicable waste legislation, duty-of-care requirements, and local authority rules. We may refuse to remove items that cannot lawfully be transported or disposed of under the terms of our registration or permit status.

You must not use our service to discard hazardous waste unless this has been specifically agreed in advance and can be lawfully handled. This includes paints, oils, solvents, asbestos, medical waste, electrical items requiring dedicated disposal routes, or anything that poses a contamination risk. Where waste removal is permitted, you confirm that you have the right to transfer the items to us and that they are not stolen, fly-tipped, or otherwise unlawfully abandoned.

For any man and van Lambeth work involving disposal, you accept that additional charges may apply for sorting, loading, transfer station fees, or specialist handling. We may require proof of origin or further details before accepting certain waste items. If we suspect that the material has been misdescribed or that its removal would breach waste regulations, we may refuse the waste without liability and may leave the matter to be addressed by the customer.

It is your responsibility to ensure compliance with waste transfer requirements where applicable. We may issue a receipt, job note, or other record to identify the nature of the materials removed, but this does not transfer responsibility for unlawful disposal to us where the customer has provided misleading information. In all cases, we reserve the right to make decisions based on safety, legality, and environmental compliance.

Insurance, Delays, and Force Majeure

We may hold suitable business insurance for the services we provide, but coverage details may vary depending on the nature of the job and the insurer’s terms. Customers are encouraged to maintain their own insurance for goods in transit, especially for fragile, valuable, antique, or irreplaceable items. Any statement about insurance is informational only and does not create a guarantee of compensation beyond these Terms.

We are not liable for failure or delay caused by events beyond our reasonable control, including severe weather, fire, accident, road traffic incidents, strikes, civil disruption, government action, fuel shortages, or interruption to power or communications. Where such an event occurs, we may suspend the service, change the schedule, or cancel the booking if performance becomes unsafe or impracticable. In such cases, we will act reasonably and, where appropriate, refund the portion of the service not provided.

General Provisions and Governing Law

We may update these Terms from time to time to reflect changes in law, service arrangements, or operating practices. The version in force at the time of booking will apply to that booking unless a later version is expressly agreed in writing. If any part of these Terms is found to be unlawful or unenforceable, the remaining provisions will continue in full force and effect.

These Terms are governed by the laws of England and Wales. Any dispute arising out of or in connection with a man with van in Lambeth service shall be subject to the exclusive jurisdiction of the courts of England and Wales. Before commencing formal proceedings, both parties should attempt to resolve disputes in good faith and, where appropriate, by providing relevant information and allowing a reasonable opportunity to investigate the issue.

The customer confirms that they have authority to enter into this agreement and, where booking on behalf of another person or business, that they are authorised to bind that party to these Terms. By proceeding with a booking, you agree that these conditions form the complete basis of the service relationship, subject only to any specific written variations agreed by us.