Man with Van Lambeth Privacy Policy

This Privacy Policy explains how Man with Van Lambeth collects, uses, stores, and protects personal data about its customers and prospective customers in the Lambeth area. It also explains your rights under the UK General Data Protection Regulation and related data protection laws. This Privacy Policy applies to all services provided by Man with Van Lambeth to customers and enquirers in the Lambeth area, regardless of how you contact us or use our services.

Data Controller

For the purposes of data protection law, Man with Van Lambeth is the controller of the personal data it processes about you. This means we determine the purposes and means of processing your personal information in connection with our services.

Types of Personal Data We Collect

We may collect and process the following categories of personal data about you when you make an enquiry, request a quote, book a service, or otherwise interact with us:

Identification and contact details such as your name, address, service locations, and other contact details you choose to provide.

Service details such as preferred dates and times, pick-up and drop-off addresses, property access information you decide to share, inventory or item details relevant to the service, and any special instructions you provide.

Communication records such as details of conversations or messages between you and us, including enquiries, complaints, feedback, and any notes needed to manage your booking.

Payment and transaction details such as records of payments made, the amount, payment method type, and related billing information, but not full card numbers or security codes where payments are processed by secure payment providers.

Technical and usage information such as basic device and browser information, and how you interact with our online content, where this is captured by analytics or similar tools.

How We Collect Your Data

We collect your personal data directly from you when you contact us by phone, through online forms, messaging services, or in person. We may also receive limited information about you from third parties who help us provide our services, such as payment processors or advertising platforms, but only where it is lawful to do so and necessary for our services.

Lawful Basis for Processing

We rely on the following lawful bases under data protection law to process your personal data:

Contract: We process personal data where it is necessary to take steps at your request before entering into a contract, and to perform a contract for removal or transport services with you. This includes providing quotes, managing bookings, carrying out services, and handling payments.

Legitimate interests: We may process your data where it is necessary for our legitimate business interests and where your interests and fundamental rights do not override those interests. This includes managing and improving our services, responding to enquiries, handling complaints, maintaining records, and protecting our business from fraud or misuse.

Legal obligations: We process certain data to comply with legal and regulatory requirements, such as accounting, taxation, and responding to lawful requests from public authorities.

Consent: In some cases, we may rely on your consent, for example for certain types of direct marketing communications. Where we rely on consent, you can withdraw it at any time by contacting us or using any available unsubscribe or preference options.

How We Use Your Personal Data

We use your personal data for the following purposes:

To respond to your enquiries and provide quotes for our services.

To set up, manage, and fulfil bookings for man and van services in the Lambeth area.

To communicate with you about your booking, including confirmations, updates, and changes.

To process payments and manage invoices, refunds, and account queries.

To provide customer service and handle feedback, questions, or complaints.

To maintain business and financial records, including for tax and accounting purposes.

To improve our services, operations, and customer experience, including through internal analysis and training.

To protect our rights, property, and safety, and that of our staff and customers.

Data Sharing and Processors

We do not sell your personal data. We may share your personal data with trusted third parties who act as processors on our behalf and only process your data in accordance with our instructions and applicable law. These processors may include:

IT and hosting providers who support our systems and data storage.

Payment service providers who process payments securely.

Customer support and communication service providers.

Professional advisers such as accountants or legal advisers where necessary.

Where required by law, we may share personal data with regulatory bodies, law enforcement, or other public authorities. Any third party that processes your data is required to keep it secure and to use it only for the purposes for which it was provided.

International Data Transfers

If any of our service providers are located outside the United Kingdom or the European Economic Area, we will take appropriate steps to ensure that your personal data is protected in line with data protection law. This may include using standard contractual clauses or other appropriate safeguards.

Data Retention

We keep your personal data only for as long as necessary for the purposes for which it was collected, and to meet any legal, accounting, or reporting requirements.

For enquiry and booking information, we generally retain personal data for a period that allows us to manage your booking, deal with any follow-up issues, and comply with legal obligations. Financial records are typically kept for a longer period as required by tax and accounting laws.

When we no longer need your data, we will securely delete or anonymise it so that it can no longer be linked back to you.

Security of Your Data

We take appropriate technical and organisational measures to protect your personal data from unauthorised access, loss, misuse, alteration, or disclosure. These measures include access controls, secure storage, and limiting access to personal data to those who need it for their role. While we take reasonable precautions, no data transmission or storage system can be guaranteed to be completely secure.

Your Data Protection Rights

Under data protection law, you have a number of rights in relation to your personal data processed by Man with Van Lambeth. These rights apply to all our customers and enquirers in the Lambeth area, subject to certain legal conditions and exemptions:

Right of access: You can request confirmation that we process your personal data and obtain a copy of that data, together with information about how we use it.

Right to rectification: You can ask us to correct or update inaccurate or incomplete personal data we hold about you.

Right to erasure: In certain circumstances, you can request that we delete your personal data, for example where it is no longer needed for the purposes for which it was collected and we have no legal obligation to retain it.

Right to restriction: You can ask us to restrict the processing of your personal data in specific situations, such as while we are reviewing a correction request.

Right to data portability: Where we process your data based on your consent or a contract and the processing is carried out by automated means, you may request that we provide your data in a structured, commonly used, and machine-readable format or that we transmit it to another controller where technically feasible.

Right to object: You can object to our processing of your personal data where we rely on legitimate interests. We will stop processing unless we have compelling legitimate grounds that override your interests or we need to continue processing for legal claims. You also have an absolute right to object to direct marketing.

Rights in relation to automated decision making: Man with Van Lambeth does not use automated decision making that produces legal or similarly significant effects about you.

Exercising Your Rights

You can exercise your data protection rights or raise any questions about this Privacy Policy by contacting us using the contact details provided on our main service information or booking materials. We may need to verify your identity before fulfilling your request to protect your data.

If you are not satisfied with our response or how we handle your personal data, you also have the right to lodge a complaint with the relevant data protection supervisory authority in the United Kingdom.

Changes to This Privacy Policy

We may update this Privacy Policy from time to time to reflect changes in our services, how we process personal data, or changes in legal requirements. Any updates will apply from the date they are made available. We encourage you to review this Privacy Policy periodically to stay informed about how we protect your personal data.